Sorry for the wrong bags…

In the focus groups last week, all of the residents consistently complained about the new, smaller caddy liners which are being distributed on the estate. We spoke to the service provider, ELCRP, and apparently they were provided to them in error. ELCRP have got the old, bigger bags back, and have distributed these notes around the estate:

This is one of the advantages of using action research methods; you can respond very quickly to problems and issues and get them sorted out.

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